Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our processes are created so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
In addition to our normal infection control protocols you may notice some of the following changes we made to ensure the safety of our patients and staff:
- All employees will be screened daily. Any employee that is experiencing symptoms will not be allowed to work until cleared by a medical professional.
- We will ask you to bring a mask to your appointment and have hand sanitizer for you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- You may see that our waiting room is essentially closed (with exceptions for parents and guardians of minors) and will no longer offer magazines, or coffee and hot chocolate, since those items are difficult to clean and disinfect.
- Plexiglass guards have been installed in the clinic areas to provide added protection.
- Appointments will be managed and schedules modified to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. We will set this up to make sure that this does not result in longer wait times and limits the number of people in the office at one time.
- Two separate True Medical Grade HEPA air filtration systems have been placed throughout the office, one in the reception area and one in the clinic area to facilitate clean air replacement.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (925) 553-7531 or email us at office@crowcanyonortho.com.
Thank you for being our patient. We appreciate your patience and understanding and we value your trust and loyalty. We look forward to welcoming all our patients, neighbors and friends back to the office.
Sincerely,
Dr. Arash and the team at Crow Canyon Orthodontics
